Engaged Patients. Better Outcomes. Healthier Bottom Line.
A fully integrated cloud-based patient engagement platform that just works.
From patient self-scheduling to automated reminders to online payments and everything in between, healow® vision solutions helps optometrists improve care and their bottom line.
How healow helps
PATIENTS
- Text reminders
- Self-scheduling
- Easier payments
- Convenient mobile app
OPTOMETRISTS
- Online review management & surveys
- Website visibility & SEO
- Reduced no-shows
- Faster Payments
STAFF
- Patient self-scheduling
- Online check-in with copay collection & forms
- Automated reminders with confirmation
- Chatbot for routine questions
Solutions to strengthen patient relationship management
Patient Self-Scheduling
Patients can self-schedule appointments on your website, by logging into Patient Portal, or with the healow® App. Optometrists can set customized rules to help streamline the booking process.
Automated Reminders
Calling, texting, or emailing reminders to patients reduces the number of “no-shows,” helping you maximize revenue and easing the burden on your front-office staff. Reminders can also let patients know their glasses are ready for pickup.
Online Check-In
Patients can confirm and check in for healthcare appointments online, review their demographics, verify their insurance coverage, sign consent forms, fill out questionnaires, and pay copays and outstanding balances.
Digital Signatures
Sign documents anytime, anywhere. healow Sign lets patients virtually sign documents sent to them via secure text message or email link.
Chatbot
It’s a virtual assistant for your front office, giving patients a 24/7 point of contact to get answers to their most common questions. This frees your staff from administrative duties and allows them to provide better service and patient care.
Online Payments
Give patients the convenience to make payments by simply clicking on a secure link found in a text message. Making it easier for patients to pay their bills online means less paperwork and faster collections for your practice.
Surveys
Create customized surveys & questionnaires to share with their patients, whether for satisfaction surveys, care management, or any other purpose.
Review Management
Practices review all resources in one place via a dashboard. They can manage comments and Satisfaction Surveys and post them on their websites. Patients can share feedback on Google and social media after submitting their survey responses.
| healow + Packages | Package 1 | Package 2 | Package 3 + AI |
|---|---|---|---|
| Pricing is per Optometrist per month (/o/m) and assumes one Optometrist and one website per vision center. | $199/o/m | $349/o/m | $399/o/m |
| Patient Self-Scheduling | ✓ | ✓ | ✓ |
| Automated Appointment Reminders * | *1500 messages per month | *2000 messages per month | *2500 messages per month |
| Check in and Patient Intake | ✓ | ✓ | ✓ |
| Patient Recalls with Reminders * | ✓ | ✓ | ✓ |
| Electronic Document Signing | ✓ | ✓ | ✓ |
| Online Payments** | ✓ | ✓ | ✓ |
| Surveys | ✓ | ✓ | ✓ |
| Chatbot | ✓ | ✓ | |
| Review Management | ✓ | ✓ | |
| AI No-Show | ✓ | ||
| Promotional pricing only available for Vision Expo West. | |||
| ** Enrollment in healow Payment Services required. Additional transaction fees apply. | |||
Fully Integrated EHR
eClinicalWorks offers a fully integrated cloud-based EHR to help streamline vision center operations.
- Scheduling
- Practice Management
- Billing
- Inventory Management
- Point of Sale
- One-page documentation
- Integration with Frames Data® and VisionWeb®
- Integration with leading optometric devices
Talk to us for more information